At Wave, advising is at the heart of what we do and who we are. Since our start in the late ’90s, our advising first ethos has empowered us to develop a custom solution for each client’s individual needs contrary to a out of the box offering. We work closely with our clients throughout El Paso, investing assets and time so that we have a total understanding of their challenges and goals and can craft a tailored approach to strategic digital transformation.
Back Office Modernization
Your Back Office is the heart of your company. If your processes have numerous inefficiencies, the resulting loss of productivity will spread throughout your entire organization. For example, let’s say a organization brings on a new customer in minutes but requires a month to onboard a new employee or vendor. That’s an issue because both your employees' abilities and your vendor’s products play a important role in providing excellent service to the customer. Therefore, if those components are not operating efficiently, your client is ultimately who suffers. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our proficiency encompasses a complete understanding of your business standards as well as the software that accurately delivers intelligent information. We know what questions to ask and can determine the right information to resolve questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Outlining a plan is the most critical element of a migration. Every migration must have a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations must include mapping metadata, folder structure, search capabilities, and many other components that will enable users to find appropriate data. It’s critical that you invest the time to document the problems you’re having and what is needed to get resolution.
Intelligent Information Management
It is widely accepted that the modern company requires numerous sources to collect content whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it contains essential business information and content that is imperative to the success of your business. Both businesses and their customers need information from multiple places to complete assignments, and this adds additional obstacles if that data is not easily attainable. The legacy route was to pull input into a central location but this route is not sustainable long term as one program can’t manage everything, particularly in some mid-range to large businesses.